Shipping and Processing Policy
1. Order Processing Time
Virgin hair:
All orders are processed within 1-3 business days (excluding weekends and holidays). You will receive a notification once your order has been shipped.
**For coloured items (bundles, wigs etc..), orders will be processed within 10-15 business days (excluding weekends and holidays). You will receive a notification once your order has been shipped
Raw hair:
All orders are processed within 2-7 business days (excluding weekends and holidays). You will receive a notification once your order has been shipped.
Accessories :
All orders are processed within 1-3 business days (excluding weekends and holidays). You will receive a notification once your order has been shipped.
2. Shipping Rates and Delivery
We ship worldwide! 🌎
Hair shipping :
Standard shipping: 3-5 business days.
UK : Free delivery
Europe&International : £5.99
Accessories & cosmetics shipping :
UK : Next day delivery
Europe&International : 2-7 days
UK : £3.99
Europe £5.99
International : £7.99
3. Shipping Confirmation and Order Tracking
You will receive a tracking number with your order confirmation email once the order has been shipped. You will be able to track your order via the carrier's website.
4. Shipping Delays
We are not responsible for delays caused by carriers or unforeseen events beyond our control, such as weather conditions or customs processing.